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Children and Young People

with Independent Foster Care Services

Latest Foster Care news and related stories

Complaints form

Young person making the complaint

(All fields marked with * must be completed)

Name *

Date of birth *

Address now*

Telephone number (Optional)

Mobile number (Optional)

E-mail address (Optional)

Have you previously made this complaint to Independent Foster Care Services (IFCS) and not been satisfied with the response? *

At what stage of the Independent Foster Care Services (IFCS) complaints procedure is your complaint? *
If you answered 'NO' to the previous question please choose 'NOT APPLICABLE' from the list below.

Brief summary of complaint

(Maximum 800 characters) *

Date *

Your complaint will be responded to within a maximum of 10 working days. If it is not, your complaint will automatically be placed in the next stage of the IFCS Complaints Procedure. If you are not satisfied with the response to your complaint it will be assessed again at the next stage of the IFCS Complaints Procedure. Remember, at any time you can refer your complaint to the Care and Social Services Inspectorate for Wales (Tel 02920 478600) or the Children’s Commissionaire in Wales (Tel 01792 765600), or your local Social Services Department if appropriate.

All complaints are valued and will help us learn and develop as an agency to provide a better service.

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